Before you publish — four details to confirm
This notice accurately describes what the website does, but four facts are specific to your business and must be checked by you (and ideally your legal adviser) before this page goes live. Each is marked [CONFIRM] below. Delete this box once they are settled.
- The registered legal entity name and address of the data controller.
- Your web hosting provider and the country its servers are in.
- How long you keep enquiry correspondence.
- Whether you use an email or CRM tool that stores enquiry data.
Last updated:
1. Who we are
ClientIN Consulting is a client management and customer experience consultancy based in Paris, France; ClientIN Academy is its education arm. ClientIN Consulting is the data controller for the personal data described in this notice — meaning we decide why and how it is used.
| Legal entity | ClientIN Consulting [CONFIRM: registered name and company number] |
|---|---|
| Registered address | Paris, France [CONFIRM: full registered address] |
| info@clientinconsulting.com | |
| Phone | +33 7 72 06 44 87 |
2. What we collect, and why
We collect personal data in only two situations: when you send us an enquiry, and automatically in our server logs. We do not buy data, we do not build advertising profiles, and we do not track you across other websites.
| Data | Why | Lawful basis (UK/EU GDPR Art. 6) |
|---|---|---|
| Enquiry form: name, email, optional company, areas of interest, how you heard about us, and your message | To answer your enquiry and, where relevant, to prepare a training proposal. | Art. 6(1)(b) — steps taken at your request before entering a contract; and Art. 6(1)(f) legitimate interests in responding to business enquiries. |
| Server logs: IP address, browser type, pages requested, timestamp | To keep the site available and secure, and to diagnose faults. | Art. 6(1)(f) — legitimate interests in the security and reliability of our website. |
| Your cookie choice | To remember whether you accepted or declined non-essential cookies, so we do not ask again on every page. | Art. 6(1)(c) and the ePrivacy Directive — recording your choice is strictly necessary, and is required in order to honour it. |
| Anonymous page statistics (only if you opt in) | To understand which pages are useful and improve the site. | Art. 6(1)(a) — your consent, which you may withdraw at any time. |
3. Cookies
This website sets one cookie, and only after you have made a choice in the privacy banner. It contains no identifier that could be used to recognise you on any other website.
| Name | Purpose | Type | Expires |
|---|---|---|---|
| cin_consent | Stores your cookie preferences so the banner is not shown again. | Strictly necessary, first party | 6 months |
We currently run no analytics, advertising or social media cookies at all. The analytics option in our privacy banner is switched off by default and, until we add a measurement tool, selecting it has no effect. If that changes, this notice and the banner will be updated and you will be asked again.
Our web fonts are served from our own server rather than from Google Fonts, specifically so that your IP address is not disclosed to a third party simply because you visited this site.
You can change or withdraw your choice at any time:
4. Who we share data with
We do not sell your personal data, and we do not share it for anyone else’s marketing. We share it only with the service providers that make this site and our correspondence work:
- Our web hosting provider, which stores the site and its server logs. [CONFIRM: provider name and the country its servers are in]
- Our email provider, which we use to receive and reply to your enquiry. [CONFIRM: provider, and any CRM that stores enquiries]
Each acts as a processor under a contract that requires them to handle your data only on our instructions. Where a provider is outside the European Economic Area, transfers are made under the European Commission’s Standard Contractual Clauses or an adequacy decision.
5. How long we keep it
We keep enquiry correspondence for as long as needed to deal with your enquiry and any resulting relationship, and then delete it. [CONFIRM: your retention period — for example, 24 months after our last contact] Server logs are kept for a short period for security and diagnostics. Your cookie choice expires after six months, after which we ask again.
6. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you, and receive a copy.
- Rectify data that is inaccurate or incomplete.
- Erase your data where there is no continuing reason for us to keep it.
- Restrict or object to our processing, including any processing based on legitimate interests.
- Portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time, where we rely on consent. Withdrawing does not affect processing carried out beforehand.
To exercise any of these, email info@clientinconsulting.com. We will respond within one month. There is no charge.
7. Complaints
If you believe we have handled your data improperly, please tell us first so we can put it right. You also have the right to complain to the French supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), at www.cnil.fr, or to the authority in your own EU country of residence.
8. Changes to this notice
If we change how we use personal data, we will update this page and revise the date at the top. If the change is significant — for example adding a measurement tool — we will ask for your consent again rather than relying on a previous choice.
Questions about your data?
Email info@clientinconsulting.com or call +33 7 72 06 44 87. We aim to respond within 24 business hours.